Account & Credentials

This page explains how RTKdata accounts work, how to find your NTRIP credentials, and answers common account questions.

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Website Login vs. NTRIP Credentials

RTKdata uses two separate sets of credentials:

	Website Login	NTRIP Credentials
Purpose	Access your dashboard, manage subscription	Connect your GNSS device to the RTK service
Where to use	rtkdata.com/my-account	Your GNSS receiver, drone, or NTRIP client app
Username format	Your email address	Starts with rtk (e.g., rtkabc123)
Where to find	You set this at registration	RTK Credentials page

#1 support issue: Using your website email/password in the NTRIP client. This will always fail. Use the dedicated NTRIP credentials from your dashboard.

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How to Find Your NTRIP Credentials

1. Log in at rtkdata.com/my-account

2. Go to RTK Credentials tab

3. Copy your Username and Password

4. Enter these in your device's NTRIP settings

Tips:

• Copy carefully — avoid trailing spaces

• Credentials are case-sensitive

• If in doubt, re-type manually instead of copy/paste

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Sharing Credentials Across Devices

Each subscription includes one concurrent data stream (one device connected at a time).

Scenario	Allowed?
Use the same credentials on different devices (one at a time)	Yes
Share credentials among team members (one at a time)	Yes, but we recommend separate data streams for reliability
Multiple drones flying simultaneously	Requires one data stream per drone

What happens when two devices connect at the same time?

If a second device connects while another is already active on the same data stream, the currently connected device gets disconnected and the new device takes over. This can cause unexpected RTK loss in the field.

Solution: Purchase additional data streams — you can add monthly or annual subscriptions at any time from your account dashboard.

For enterprise fleets, book a meeting to discuss volume options.

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Multiple Data Streams

Your account login stays the same — you can add or remove data streams as needed:

• Purchase additional monthly or annual data streams from your account dashboard

• Check the Connections count in your dashboard — it shows how many concurrent streams your account supports

• Each data stream supports one simultaneous device connection

• You can scale up or down at any time

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Free Trial

Detail	Info
Duration	30 days
Features	Full access, same as paid plans
Auto-renewal	No — trial ends automatically
Credit card required	No
Limit	One trial per user/device
Credentials	Available immediately after signup

Start your trial at rtkdata.com/try-rtk-corrections-free-for-30-days

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Changing Your NTRIP Username

Your NTRIP username is auto-generated and tied to your subscription. If you need to change it, contact support at [email protected].

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Cannot Log In

Problem	Solution
Forgot password	Use the password reset on the login page
"Password required" loop	Clear browser cache and cookies, try again
Account locked	Contact [email protected]
Never received confirmation email	Check spam folder, or contact support

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Subscription Management

You can manage your subscription from your account dashboard:

• Pause your subscription (keeps credentials active, stops billing)

• Cancel anytime — no lock-in

• Switch plans (monthly ↔ annual ↔ 5-year)

• View payment history and download invoices