> For the complete documentation index, see [llms.txt](https://docs.rtkdata.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rtkdata.com/get-started/account-and-credentials.md). # Account & NTRIP Credentials Guide Learn how RTKdata accounts work, where to find your NTRIP credentials, and how to manage data streams. Covers website login vs. NTRIP credentials and free trial This page explains how RTKdata accounts work, how to find your NTRIP credentials, and answers common account questions. *** ## Website Login vs. NTRIP Credentials RTKdata uses **two separate sets of credentials**: | | Website Login | NTRIP Credentials | | ------------------- | --------------------------------------------------------- | ----------------------------------------------------------------------- | | **Purpose** | Access your dashboard, manage subscription | Connect your GNSS device to the RTK service | | **Where to use** | [rtkdata.com/my-account](https://rtkdata.com/my-account/) | Your GNSS receiver, drone, or NTRIP client app | | **Username format** | Your email address | Starts with `rtk` (e.g., `rtkabc123`) | | **Where to find** | You set this at registration | [RTK Credentials page](https://rtkdata.com/my-account/rtk-credentials/) | > **#1 support issue:** Using your website email/password in the NTRIP client. This will always fail. Use the dedicated NTRIP credentials from your dashboard. *** ## How to Find Your NTRIP Credentials 1. Log in at [rtkdata.com/my-account](https://rtkdata.com/my-account/) 2. Go to **RTK Credentials** tab 3. Copy your **Username** and **Password** 4. Enter these in your device's NTRIP settings **Tips:** * Copy carefully — avoid trailing spaces * Credentials are case-sensitive * If in doubt, re-type manually instead of copy/paste *** ## Using one subscription with several devices Each subscription includes **one concurrent data stream**, so one set of NTRIP credentials allows **one connection at a time**. The credentials are not tied to a specific device: you can enter the same username and password in every drone, rover, or machine you own and connect with whichever one you are using. | Scenario | Allowed? | | ----------------------------------------------------------------- | ----------------------------------------------------------- | | Same credentials on several devices, used one after another | Yes | | Same credentials shared in a team, one person connected at a time | Yes, but we recommend separate data streams for reliability | | Two or more devices connected at the same time | Requires one data stream per simultaneous connection | | Same credentials in another region or on another regional server | Yes, still one connection at a time | ### Two devices at the same time: what it looks like in the field This is the case worth recognising early, because it does not present as a licence problem. It presents as an unstable network: * The two devices disconnect each other continuously. In one analysed session the two devices kicked each other off **every 5 to 6 seconds**: device A connected and knocked device B off, device B reconnected and knocked device A off, and so on. * Neither device holds a session long enough to converge, so the fix status keeps cycling between FIX, FLOAT and SINGLE. * The symptom comes and goes with the second device, which makes it look random and hard to diagnose. * As soon as one device drops out of the picture, the other one holds a stable connection immediately. Anything logged in with the credentials occupies the connection, even when you are not measuring with it: a base station that pulls its own position from NTRIP, a controller left switched on, or an NTRIP app still running in the background. > **Quick check:** power down or disconnect every device except one. If the remaining device connects and holds a stable fix straight away, the cause was a credential conflict, not the correction network. Note that a local base station is not required for a drone or rover to work with RTKdata. Corrections are streamed directly to the device in the field, so a base that is only online to fetch its own position can be taken off the network. ### Running devices in parallel Every connection that runs at the same time needs its own data stream: * Add or remove data streams at any time from your [account dashboard](https://rtkdata.com/my-account/). Your website login stays the same. * An added stream is active immediately, so you can add one on the day of a job instead of buying it in advance. * Check the **Connections** count in your dashboard. It shows how many concurrent streams your account supports. * Each data stream supports one simultaneous device connection. You can scale up or down at any time. Depending on how the account was provisioned, additional streams appear in one of two ways: | Provisioning | What you see on the RTK Credentials page | How to configure your devices | | --------------------------------------- | --------------------------------------------------------------------- | ----------------------------------------------------------------------------------------- | | Separate credential sets | One username and password per data stream | Enter a different set in each device | | One credential with several connections | One username and password, with more than one simultaneous connection | Enter the same set in every device. They run in parallel without disconnecting each other | Both variants work. If you need separate credentials per device (for example for cost tracking per machine), contact . For enterprise fleets, [book a meeting](https://sales.rtkdata.com/#use) to discuss volume options. ### Troubleshooting | Problem | Cause | Fix | | ------------------------------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------- | | "it was dropping the VRS connection all the time until we turned off wifi on the base" | Base station and rover were connected on the same credentials, so the base occupied the single connection | Take the base off the network (it is not needed for RTKdata corrections), or add a second data stream so both can stay online. | | "Any idea why it's sitting so long in float?" | Another device still connected on the same credentials, interrupting the session before the fix converges | Rule this out first: disconnect every other device, then reconnect. If float persists, check open sky view and that the receiver sends its position (GGA). | | "do I need a license for each drone that I'm using or is it just one account for both my drones" | One license covers one active connection, not one device | One license is enough when you fly one drone at a time. Add one data stream per drone only if two are in the air at the same time. | | "They all work at the same time so 7" | Fleet operation with several machines running simultaneously | One data stream per machine that runs at the same time. Contact for a volume setup. | | "It's showing 2 datastream under 1 credential." | Two subscriptions provisioned as one credential that allows two simultaneous connections | Working as intended. Enter the same credentials in both devices and they will run in parallel. Contact support if you prefer two separate credential sets. | *** ## Free Trial | Detail | Info | | -------------------- | ---------------------------------- | | Duration | 30 days | | Features | Full access, same as paid plans | | Auto-renewal | No — trial ends automatically | | Credit card required | No | | Limit | One trial per user/device | | Credentials | Available immediately after signup | Start your trial at [rtkdata.com/try-rtk-corrections-free-for-30-days](https://rtkdata.com/try-rtk-corrections-free-for-30-days/) *** ## Changing Your NTRIP Username Your NTRIP username is auto-generated and tied to your subscription. If you need to change it, contact support at . *** ## Cannot Log In | Problem | Solution | | --------------------------------- | ------------------------------------------ | | Forgot password | Use the password reset on the login page | | "Password required" loop | Clear browser cache and cookies, try again | | Account locked | Contact | | Never received confirmation email | Check spam folder, or contact support | *** ## Subscription Management You can manage your subscription from your [account dashboard](https://rtkdata.com/my-account/): * **Pause** your subscription (keeps credentials active, stops billing) * **Cancel** anytime — no lock-in * **Switch plans** (monthly ↔ annual ↔ 5-year) * **View payment history** and download invoices --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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