# Account & Credentials

This page explains how RTKdata accounts work, how to find your NTRIP credentials, and answers common account questions.

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## Website Login vs. NTRIP Credentials

RTKdata uses **two separate sets of credentials**:

|                     | Website Login                                             | NTRIP Credentials                                                       |
| ------------------- | --------------------------------------------------------- | ----------------------------------------------------------------------- |
| **Purpose**         | Access your dashboard, manage subscription                | Connect your GNSS device to the RTK service                             |
| **Where to use**    | [rtkdata.com/my-account](https://rtkdata.com/my-account/) | Your GNSS receiver, drone, or NTRIP client app                          |
| **Username format** | Your email address                                        | Starts with `rtk` (e.g., `rtkabc123`)                                   |
| **Where to find**   | You set this at registration                              | [RTK Credentials page](https://rtkdata.com/my-account/rtk-credentials/) |

> **#1 support issue:** Using your website email/password in the NTRIP client. This will always fail. Use the dedicated NTRIP credentials from your dashboard.

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## How to Find Your NTRIP Credentials

1. Log in at [rtkdata.com/my-account](https://rtkdata.com/my-account/)
2. Go to **RTK Credentials** tab
3. Copy your **Username** and **Password**
4. Enter these in your device's NTRIP settings

**Tips:**

* Copy carefully — avoid trailing spaces
* Credentials are case-sensitive
* If in doubt, re-type manually instead of copy/paste

***

## Sharing Credentials Across Devices

Each subscription includes **one concurrent data stream** (one device connected at a time).

| Scenario                                                      | Allowed?                                                    |
| ------------------------------------------------------------- | ----------------------------------------------------------- |
| Use the same credentials on different devices (one at a time) | Yes                                                         |
| Share credentials among team members (one at a time)          | Yes, but we recommend separate data streams for reliability |
| Multiple drones flying simultaneously                         | Requires one data stream per drone                          |

### What happens when two devices connect at the same time?

If a second device connects while another is already active on the same data stream, the **currently connected device gets disconnected** and the new device takes over. This can cause unexpected RTK loss in the field.

**Solution:** Purchase additional data streams — you can add monthly or annual subscriptions at any time from your [account dashboard](https://rtkdata.com/my-account/).

For enterprise fleets, [book a meeting](https://sales.rtkdata.com/#use) to discuss volume options.

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## Multiple Data Streams

Your account login stays the same — you can add or remove data streams as needed:

* Purchase additional monthly or annual data streams from your [account dashboard](https://rtkdata.com/my-account/)
* Check the **Connections** count in your dashboard — it shows how many concurrent streams your account supports
* Each data stream supports one simultaneous device connection
* You can scale up or down at any time

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## Free Trial

| Detail               | Info                               |
| -------------------- | ---------------------------------- |
| Duration             | 30 days                            |
| Features             | Full access, same as paid plans    |
| Auto-renewal         | No — trial ends automatically      |
| Credit card required | No                                 |
| Limit                | One trial per user/device          |
| Credentials          | Available immediately after signup |

Start your trial at [rtkdata.com/try-rtk-corrections-free-for-30-days](https://rtkdata.com/try-rtk-corrections-free-for-30-days/)

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## Changing Your NTRIP Username

Your NTRIP username is auto-generated and tied to your subscription. If you need to change it, contact support at <support@rtkdata.com>.

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## Cannot Log In

| Problem                           | Solution                                   |
| --------------------------------- | ------------------------------------------ |
| Forgot password                   | Use the password reset on the login page   |
| "Password required" loop          | Clear browser cache and cookies, try again |
| Account locked                    | Contact <support@rtkdata.com>              |
| Never received confirmation email | Check spam folder, or contact support      |

***

## Subscription Management

You can manage your subscription from your [account dashboard](https://rtkdata.com/my-account/):

* **Pause** your subscription (keeps credentials active, stops billing)
* **Cancel** anytime — no lock-in
* **Switch plans** (monthly ↔ annual ↔ 5-year)
* **View payment history** and download invoices