Reseller Hub Sign In & First Steps
Sign in to the RTKdata Reseller Hub, take the first login tour, and find your way around the sidebar, search, notifications and your profile.
This page covers getting into the portal for the first time and finding your way around it.
Getting an account
Reseller accounts are created by RTKdata, not by self-signup. You receive an invitation email with a link that lets you set your password and sign in. The invitation is tied to your email address and to your reseller account, and the link is valid for 7 days. If it has expired, ask support@rtkdata.com for a new one.
If colleagues at your company need their own login to the same account, ask RTKdata support to invite them.
Signing in
Sign in with the Email and Password you set from your invitation. Leave Stay signed in ticked to keep the session on this device. If you have turned on two-factor authentication, a second step asks for the Authentication code from your authenticator app.
Forgotten your password? Use Forgot password? on the same card. The reset link is emailed to you, works once, and is valid for 30 minutes.
Note: your Reseller Hub login is not the same thing as an NTRIP credential. NTRIP usernames and passwords belong to your customers' licenses and are never used to sign in here. See Account & NTRIP Credentials for the same distinction on the end user side.
The first login tour
The first time you sign in, a short tour introduces the portal step by step. It takes about a minute.
You can skip it at any point without losing anything, and you can replay it later from the Help menu in the top bar via Take the tour.
How the portal is laid out
Sidebar (left). Every area of the portal:
Dashboard - your KPIs and quick actions
Customers - customer records and their licenses
Licenses - every license you have provisioned, plus Diagnostics
Billing - your monthly bills
Usage - consumption, plus Live Map and Activity
API - the Shop API area, plus its Docs. The API area only works once RTKdata has enabled the Shop API for your account, see Shop API
At the bottom of the sidebar, Documentation opens these docs, and your account menu opens Profile, Notifications and Log out.
Top bar. Search in the middle, the rest on the right:
Search (Ctrl + K)
Jump to any page, customer or license by name, or run an action such as Create Customer, Create License, Send Login Link or a CSV export
Help
FAQ, Roadmap, Take the tour, Report a bug and Request a feature
Notifications
Trial, renewal, sale and billing notices, see below
Theme
Light, Dark or System
Widgets
Open the widget tray with your pinned cards
Notifications
The bell in the top bar carries anything that needs your attention, for example:
a trial that started, is about to expire, or has expired
a new sale confirmed, a renewal confirmed, or a renewal coming up
a bill issued, a bill due soon, or a bill overdue, and the payment reminders that follow
the decision on a request you raised, such as a trial extension
The full inbox groups them into Today, Yesterday, This week and Older. Unread only filters to what you have not read yet, and Mark all read clears the lot. Which notifications you receive, and whether they also come by email, is set in Profile > Notifications.
Your profile
Profile has four tabs:
Info
Your company name, contact, email, phone and address. Changes go to RTKdata for review via Submit for review
Security
Change your password, Enable 2FA, and sign out of all devices
Notifications
Per notification type, whether it reaches you in the portal, by email, or both, the address emails go to, and how often you get an activity digest
Customizing
Theme and accent color, date, time and number formats, your start page, navigation mode and sidebar favorites, and saved table layouts
On a phone or tablet
Every view in the portal is usable on a small screen. Cards stack into a single column, tables scroll sideways, and the sidebar collapses behind the menu button.
This matters in practice: provisioning a license from a customer site, or reading a rover's fix rate while the customer is still on the phone, both work from a handset.
Next
Dashboard - what the numbers on your landing page mean
Customers - create your first customer
Licenses & Provisioning - get a rover online
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