Support: Fix RTK FIX & NTRIP Issues
Get RTKdata support fast: self-service guides, quick fixes for RTK FIX issues, regional host details and exactly what info to send the support team.
Overview
Structured approach to resolving RTK connection issues, with self-service resources and efficient troubleshooting.
Self-Service Resources
Free Trial for coverage validation
Information to Provide When Contacting Support
When reaching out, please include:
Username and regional host details
Exact mountpoint (case-sensitive)
A GGA sentence from a failed session
Receiver and application information
Specific error messages encountered
Testing timestamp and location
Common Quick Fixes
Enable GGA transmission outdoors
Switch correction format to RTCM3
Verify password accuracy (use RTK credentials, not website login)
Confirm proper datum/epoch settings
Use correct survey foot units (US Survey Feet vs. International Feet)
Contact Information
Email: info@rtkdata.com
Subject line suggestion: "URGENT -- Can't get RTK FIX"
Response target: Same business day for field-blocking issues
Regional Connection Details
North America
rtk.rtkdata.com
2101
AUTO
Europe
eu.rtkdata.com
2101
AUTO
Australia
aus.rtkdata.com
2101
AUTO
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