# Support

## Overview

Structured approach to resolving RTK connection issues, with self-service resources and efficient troubleshooting.

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## Self-Service Resources

* [Quick Start Guide](https://docs.rtkdata.com/get-started/quick-start)
* [Troubleshooting & FAQ](https://docs.rtkdata.com/support/troubleshooting-and-faq)
* [Free Trial](https://rtkdata.com/try-rtk-corrections-free-for-30-days/) for coverage validation

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## Information to Provide When Contacting Support

When reaching out, please include:

1. **Username** and regional host details
2. **Exact mountpoint** (case-sensitive)
3. A **GGA sentence** from a failed session
4. **Receiver and application** information
5. Specific **error messages** encountered
6. **Testing timestamp and location**

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## Common Quick Fixes

* Enable **GGA transmission** outdoors
* Switch correction format to **RTCM3**
* Verify **password** accuracy (use RTK credentials, not website login)
* Confirm proper **datum/epoch** settings
* Use correct **survey foot units** (US Survey Feet vs. International Feet)

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## Contact Information

* **Email:** <info@rtkdata.com>
* **Subject line suggestion:** "URGENT -- Can't get RTK FIX"
* **Response target:** Same business day for field-blocking issues

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## Regional Connection Details

| Region        | Hostname          | Port   | Mountpoint |
| ------------- | ----------------- | ------ | ---------- |
| North America | `rtk.rtkdata.com` | `2101` | `AUTO`     |
| Europe        | `eu.rtkdata.com`  | `2101` | `AUTO`     |
| Australia     | `aus.rtkdata.com` | `2101` | `AUTO`     |


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